DMarket : Privacy Policy

Effective Date: 2025-05-14

Welcome to the privacy policy of DMarket. Your privacy is our priority. This Privacy Policy outlines our practices regarding the collection, use, storage, sharing, and protection of your personal data when you interact with our website and services. We design this policy in accordance with the most current legal requirements, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation applicable in Europe. By accessing and using our website, you agree to the data practices described herein. We encourage you to read this policy thoroughly to understand our views and practices regarding the information you provide to us.

This document details how our online store collects information, utilizes it for specific purposes, and safeguards it against unauthorized access. The policy is structured to clearly describe the data we process, the legal basis for our processing activities, your rights in relation to this data, and the security measures we have implemented.

1. Information We Collect

At DMarket, we collect a variety of data to provide you with a personalized, efficient, and secure shopping experience. The information we gather includes:

Personal identifiers such as your name, email address, postal address, and telephone number (using macros: +32 46-626-102, feedback-loop.dmarket@mail.com, 80 Rue Lefrancq - Lefrancqstraat Schaerbeek - Schaarbeek 1030 België);
Account credentials when you register or sign in;
Transaction details including your purchase history and payment information;
Usage data such as pages visited, time spent on the website, browser type, and IP address;
Cookies and tracking information that assist in improving your user experience;
Any additional information you voluntarily provide via contact forms, newsletters, or promotional sign-ups.

We only request information necessary for providing our products and services efficiently. This information is collected directly from you during one or more of our interactions, either online or in-person, as well as automatically through cookies and similar tracking technologies.

2. How We Use Your Information

Your data is utilized for various purposes that ensure a seamless and secure experience on our platform. These include:

Processing and managing orders, invoicing, and payment transactions;
Personalizing the content and advertising you see based on your interests and previous interactions;
Improving and optimizing our website’s performance and user interface;
Sending periodic updates, promotional offers, newsletters, and other marketing communications with your consent;
Ensuring compliance with our legal and regulatory obligations;
Analyzing trends and tracking user behavior to enhance the shopping experience;
Managing and supporting customer service requests and inquiries.

We process your information based on the principles of necessity and proportionality, ensuring that the data is used solely for the purposes identified at the time of collection, or for purposes that are compatible with the initial intent.

5. Data Security Measures

The security of your personal data is paramount. We implement a variety of industry-standard technologies and procedures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. This includes:

Encryption protocols such as TLS for secure data transmission;
Regular security assessments and vulnerability testing;
Access controls and authentication mechanisms to limit data access to authorized personnel only;
Firewalls and intrusion detection systems to guard against external threats;
Secure storage environments, both online and offline, with strict access policies.

Although we are committed to protecting your personal data, please note that no transmission over the Internet or data storage system can be guaranteed to be 100% secure. Any transmission of data is at your own risk.

6. Your Rights and Choices

In accordance with the GDPR and other applicable data protection regulations, you have the following rights with regard to your personal data:

The right to access: You may request details about the personal data we hold about you.
The right to rectification: If you believe that any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
The right to erasure (also known as the right to be forgotten): Under certain circumstances, you may request the deletion of your personal data.
The right to restrict processing: You may request that we limit how we process your personal data, especially if you contest its accuracy.
The right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transfer it to another service provider when technically feasible.
The right to object to processing: You are entitled to object to the processing of your personal data on grounds relating to your particular situation, including processing for direct marketing purposes.

To exercise any of these rights, please contact us using the contact details provided below. We may request additional verification before processing your request. In certain circumstances, such as when required by law or for the protection of others, we may be unable to fulfill your request.

7. Data Retention and Storage

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for your data may vary depending on the nature of the information and the purpose for which it was collected. Once your data is no longer needed, it will be securely deleted or anonymized in accordance with industry standards.

Specific retention periods are defined based on the type of data and our legal obligations, ensuring that we strike a balance between maintaining useful records and minimizing retention of personal data longer than is necessary.

8. Data Transfers and International Considerations

In order to perform certain services on our website, your personal data may be transferred or stored on servers located outside of your jurisdiction. In such cases, we take appropriate steps to ensure that your data is adequately protected, including entering into contractual agreements that require the recipient to use the data solely for the purposes outlined in this policy and to implement safeguards comparable to those required under the GDPR.

Wherever applicable, such transfers will comply with all relevant legal obligations and use standard contractual clauses or other approved transfer mechanisms to ensure your data remains secure and confidential.

9. Modifications to this Privacy Policy

As regulations and our business practices evolve, we may update this Privacy Policy from time to time. Any significant changes will be published on our website with an updated effective date, and in some cases, you may be notified directly via email or through a prominent notice on our site. We encourage you to review this policy periodically so you remain aware of any changes.

Your continued use of the website after any modifications to this Privacy Policy will constitute your acknowledgment of the changes and your agreement to abide by the revised policy.

10. Additional Information and Legal Disclosures

In addition to the details provided above, please note the following:

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party site you visit.
We do not knowingly collect personal data from children under the age of 16 without parental consent. If it is brought to our attention that such data has been collected inadvertently, we will take steps to promptly remove it.
Any questions regarding data protection, or any queries related to the processing of your personal data, may be directed to our Data Protection Officer or the designated contacts listed below.

Should you have any concerns regarding this policy or any actions taken by us regarding your personal data, you have the right to lodge a complaint with the relevant supervisory authority.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us. You may reach out using the contact information provided below:

Customer Service Hotline: +32 46-626-102
Email: feedback-loop.dmarket@mail.com
Mailing Address: 80 Rue Lefrancq - Lefrancqstraat Schaerbeek - Schaarbeek 1030 België

We will endeavor to respond to your inquiry promptly and address your concerns in a timely manner.

13. Final Remarks

At DMarket, we are committed to not only complying with applicable data protection laws but also to proactively ensuring that your personal data is secured and respected. Our privacy practices are regularly reviewed and updated to maintain the highest standards of data protection and transparency. We encourage you to contact us if you need any clarification about this Privacy Policy.

Thank you for trusting us with your information. We value your privacy and are devoted to ensuring that your experience with our online store is both secure and satisfying.

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