User Agreement and Privacy Policy of DMarket
Welcome to DMarket. By accessing or using our online store, you agree to be bound by the following user agreement and privacy policy. This document outlines the terms and conditions governing the purchase of our products and the use of our website, including the details on shipping, payment, returns, data protection, and cookie usage. Please read this agreement carefully as it governs your rights and responsibilities when making use of our services. This policy is effective as of 2025-05-20.
Our commitment is to provide you with exceptional service while protecting your privacy and personal data. We comply with all applicable laws concerning data protection and consumer rights. The terms set forth in this agreement are intended to ensure transparency and fairness while complying with the highest standards required by European privacy regulations such as GDPR. We encourage you to review these provisions regularly, as they may be updated to reflect changes in the law or our business practices.
General Terms and Conditions
By using our platform, you warrant that you are at least 18 years of age and that you have the legal capacity to contract. All users are required to comply completely with these terms. If you do not agree with any part of this agreement, please do not use our website or purchase our products.
The content provided on this site is for informational purposes only and does not create a contractual relationship until an order is placed. The agreement applies solely to transactions made through our site and does not cover any third-party interactions. We reserve the right to amend any terms or conditions and will notify users of significant changes via our website.
Any attempt to modify, replicate, sell, or distribute any content from our website without expressed written permission by DMarket is prohibited. All products and services are subject to availability and may be withdrawn at any time without notice.
Shipping and Payment Terms
Shipping Information
Upon order confirmation, we process and dispatch your order through reliable shipping carriers that are widely used within the region. We work with popular postal services to ensure your items arrive safely. The standard shipping fee is set at a minimum of €5.00, which covers the handling and delivery charges through a recognized national courier. Expedited shipping options are available, and any additional costs have been clearly outlined during the checkout process.
Orders are typically dispatched within 2 to 3 business days from payment confirmation. Delivery times may vary depending on the destination, logistic arrangements, and unforeseen delays. We are not responsible for delays beyond our control. You are advised to consult any tracking information provided with your shipment for real-time updates.
Should there be any issues with the shipping, such as non-delivery or damaged products, please contact our customer service immediately. We collaborate with reputable postal services to ensure a high level of accountability and customer satisfaction.
Payment Options
At DMarket, we provide a range of secure payment options for your convenience. Payments can be made through major credit cards, online payment gateways, and bank transfers. All transactions are processed using secure protocols to ensure that your personal and financial information is protected.
Our payment platform employs state-of-the-art encryption technology to safeguard your data from unauthorized access. Any payment information provided is used solely for processing transactions and is not stored on our servers beyond what is necessary to complete your order.
In the event of a payment error or discrepancy, please contact our dedicated support team immediately. All issues will be resolved promptly to ensure a smooth shopping experience.
Return and Refund Policy
We at DMarket strive for complete customer satisfaction and offer a fair return policy in alignment with the current consumer protection laws. You are entitled to return most new, unopened items within 14 calendar days of receipt for a full refund or exchange. During this period, you must ensure that the products remain in the condition in which you received them.
To initiate a return, please send an email to our support team via feedback-loop.dmarket@mail.com or call us at +32 46-626-102. Our customer care representatives will guide you through the process while requesting relevant details such as order number, name, and reason for the return. Please note that certain items, including perishables or custom-made products, might be exempt from this policy.
Refunds are generally processed within 7 to 10 business days after we have received and inspected the returned item. The amount refunded will be credited back to your original method of payment unless otherwise agreed upon. Shipping costs may not be refundable unless the return is a result of a logistical error on our part.
In instances where a product is found to be defective or not as described, we reserve the right to require evidence before authorizing a return. All returns must be accompanied by the original packing slip and any packaging included with the purchase.
Your cooperation in ensuring that the item is returned in its original condition is greatly appreciated. If a return request is not in compliance with our guidelines, it may be rejected, potentially affecting your ability to claim further refunds or exchanges.
Privacy and Cookie Policy
Protecting your privacy is fundamental to the operations of DMarket. This section details how we collect, use, store, and protect your information in compliance with the relevant European data protection regulations including the General Data Protection Regulation (GDPR).
The personal data collected on our website is utilized solely for order processing, improving user experience, and providing personalized services. Data collected may include, but is not limited to, your name, address, email address, phone number, and payment details. This information is used exclusively for communication, shipping, billing, and marketing purposes strictly under your consent.
We implement strong data security measures such as digital encryption, access control, and periodic security audits. These measures are designed to minimize the risks of unauthorized access, disclosure, or alteration of your data. Your data will be stored only as long as necessary for the fulfillment of your orders or as mandated by law.
You have the right to request access to your personal data, correct any inaccuracies, or ask for its deletion. If you wish to exercise any of these rights, please contact us at feedback-loop.dmarket@mail.com or call us at +32 46-626-102. Requests will be processed within a reasonable timeframe according to applicable legal requirements.
Our website uses cookies to enhance your navigation experience and to track your activity on our site. Cookies are small text files stored on your device, which help us analyze user behavior and improve our service offerings. By using our site, you consent to the use of cookies in accordance with our data protection practices.
In addition to cookies, we may use similar technologies such as web beacons and pixel tags. These technologies assist us in analyzing trends, administering the site, and tracking users’ movements around the site. You may adjust your browser settings to refuse cookies; however, this may result in limited functionality or impaired user experience on our website.
We will never share your information with third parties for their marketing purposes without obtaining your explicit consent. Any sharing of data with trusted partners will be governed by strict confidentiality agreements and only utilized to improve our service offerings.
User Conduct and Responsibilities
As a user of our website, you agree to abide by all applicable laws and avoid any actions that could harm our operations or other users. Prohibited behaviors include, but are not limited to, unauthorized access to our systems, transmitting harmful files or content, and engaging in fraudulent or malicious activities.
You are responsible for maintaining the confidentiality of any account information provided to you. If you suspect any unauthorized use of your account, please notify us immediately. We are not liable for losses incurred due to the negligence of the user in protecting account details.
Furthermore, any attempt to manipulate or exploit our site’s functions, interfere with other users' activities, or disrupt our services is strictly forbidden. DMarket reserves the right to suspend or terminate accounts responsible for malicious activity without prior notice.
Limitation of Liability and Dispute Resolution
DMarket shall not be held liable for any indirect, special, consequential, or incidental damages that may arise from the use or inability to use our services. Our liability is strictly limited to the amount paid by you for the products or services in question.
In the event of disputes, both parties agree to first attempt an amicable resolution through direct negotiations. Should a resolution not be reached, any legal proceedings will be conducted in accordance with the applicable laws and regulations governing commercial transactions within this territory.
By accessing our site, you agree to indemnify and hold harmless DMarket and its affiliates from any claims, damages, or expenses arising out of your use of the website. This includes any third–party claims that may be brought forward as a result of the content or transactions carried out on our platform.
Modifications and Final Provisions
DMarket reserves the right to modify or revise these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to regularly review this policy to ensure that you are aware of any updates. Continued use of our services will be deemed as acceptance of such modifications.
If any provision in this agreement is found to be unenforceable or invalid under applicable law, the remainder of the agreement shall remain in effect and be interpreted in a way that most nearly reflects the original intent of the parties.
This agreement, together with any additional terms which may be referenced herein, constitutes the entire understanding between you and DMarket regarding your use of our site. No other terms or representations, either verbal or written, shall be binding unless expressly incorporated herein.
Conclusion
By using our online store, you consent to the collection and use of your information as specified in this User Agreement and Privacy Policy. We encourage you to periodically review this document to stay informed of updates or changes. We remain dedicated to providing you with a secure, transparent, and efficient shopping experience that complies with the highest industry standards and applicable legal requirements.
Thank you for choosing DMarket. We look forward to serving you and ensuring that your rights as a consumer are fully respected and protected.
This document is effective as of 2025-05-20 and is governed by the pertinent laws and regulations of the region. Your continued use of our services constitutes your agreement to all the terms herein.
